Shipping Information
We dispatch orders from our Warehouse in Christchurch, New Zealand between 8:00am - 2:00pm, Monday - Friday. While we endeavour to ship orders the same day they are placed, please allow up to 48 hours for your order to be dispatched.
NEW ZEALAND SHIPPING
Delivery within New Zealand under the value of $75 costs just $4.99 for urban delivery and $8.99 for rural addresses. We offer free delivery on every order over the value of $75.00. All orders within New Zealand are sent through Courier Post without signature required. If you have any delivery instructions, or require a signature on your order, please enter this information at the checkout. You will receive an email with your tracking details once your order has been dispatched.
INTERNATIONAL SHIPPING
Please see below for specific requirements and restrictions for your country.
We offer delivery using DHL Express only.
The price of shipping is based on the weight and size of the products purchased, and the destination. The total cost can be calculated at the checkout once the items have been selected and added to the cart. All international orders are fully tracked and have a delivery target of 3-14 working days. You will receive an email with your tracking information once your order has been dispatched.
Australia
Shipments must be under 10kg of honey. Anything exceeding this will be rejected and destroyed at the cost of the buyer. Shipments may be subject to VAT.
China
When a shipment contains multiple items, the value must not exceed CNY1000 for personal use. Single items above the value of CNY1000 can be purchased for personal use. China customs deem "personal use" case by case so we recommend getting in touch with customs for inquiries. Anything exceeding this will be rejected and destroyed at the cost of the buyer. Shipments may be subject to VAT.
Germany
Shipments must be under 2kgs. Anything exceeding this will be rejected and destroyed at the cost of the buyer. Shipments may be subject to VAT.
Hong Kong
Random inspection by Hong Kong Food and Environmental Hygiene Department may delay shipments.
Italy
Shipments must be under 2kgs of honey. Anything exceeding this will be rejected and destroyed at the cost of the buyer. Shipments may be subject to VAT.
Japan
Shipments must be under 10kgs of honey and not for resale purposes. Anything exceeding this will be rejected and destroyed at the cost of the buyer. Shipments may be subject to VAT.
Kuwait
It is recommended that buyers nominate their own broker or pay for DHL 3rd party to clear the shipment. Please contact your local customs office for more information.
Malaysia
Only honey is accepted into Malaysia, not our range of supplements
Oman
Honey products allowed.
Qatar
Personal shipments may be strictly inspected depending on the quantities being imported.
Taiwan
Shipments must be under 1kg. Anything exceeding this will need an import permit or be rejected and destroyed at the cost of the buyer. Shipments may be subject to VAT.
United Arab Emirates
2-3 jars of honey are permitted. Consignee needs to provide a valid Emirates ID copy (EID) or Passport (PP) copy with UAE Residence via page. Anything exceeding this will be rejected and destroyed at the cost of the buyer. Shipments may be subject to VAT.
Saudi Arabia
May be subject to Ministry of Health inspection for approval.
Singapore
Shipments must be under 5kgs or 5L of honey. Anything exceeding this will be rejected and destroyed at the cost of the buyer. Shipments may be subject to VAT.
United States of America
If you are based in the US, you can purchase select products from our range on Amazon. Visit www.amazon.com/manukasouth
You can also purchase on this website, however you may be asked by customs to provide your Social Security Number.
PLEASE NOTE: International orders may be subject to duties and taxes as per the receiving countries customs regulations. DHL, like any other international transportation company, must adhere to local customs legislation. If your order is subject to customs duties, taxes, and other import charges, you will be contacted directly to make payment for these charges before your order can be released by customs for delivery by DHL. These charges are the responsibility of the customer and will not be paid for by Manuka South.
